When you first register with our clinic, you will be offered a meet-and-greet appointment with one of the physicians currently accepting new patients. To help us schedule your visit appropriately, please inform our administrative staff of the reason for your appointment when booking. Most standard appointments are scheduled for 10–15 minutes. If you believe you may need additional time, please let us know in advance.
We require cancellations to be made at least two business days prior to your appointment. This allows your appointment slot to become available for other patients who require care. If you miss an appointment or cancel with insufficient notice or reason, you will be billed the cost of the visit.
Please arrive on time for your appointment. We value your time and will strive to see you at your scheduled appointment time. If you are late for your appointment, we may ask you to wait until the last patient has been seen, or you may be asked to reschedule.
We respect our patients of all backgrounds, religions, races, genders, sexualities, and beliefs. It is our intention to create a safe space and welcoming environment for all of our patients and staff.
We ask that everyone attending the clinic behave in a respectful manner towards staff and other patients at all times. If a behavior is deemed to be at odds with this policy, we reserve the right to recommend a patient seek care elsewhere.
Some services, including sick notes, forms, driver's medicals, are not covered by OHIP. You may be charged for them according to the rates recommended by the OMA. Please see the list of uninsured services available at our reception. We will do our best to complete your forms in a timely manner. However, please allow 5-10 business days for any form to be completed.
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